Outsourcing Services
​If you’re putting together a sales or customer success organization and don’t have all of your processes or metrics set up, it can be beneficial to outsource this piece to make sure you get it right. You may not want to make the investment in hiring or pay the cost to staff up until you’re sure of how you want to build your team and grow your company.
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Outsourcing also gives you the opportunity to test different models, so you can quickly see what works and what doesn’t work. Outsourcing lets you recognize what messaging works best with buyers or test a new marketplace or vertical before staffing up.
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You may want to outsource a particular function, so your team can focus their attention on what may be considered more critical or core to the overall sales and business objectives. For example, you might want to outsource the management of your lead generation program; giving more time for sales to focus on following up on those leads, moving opportunities forward through the pipeline to closure and so forth.
We offer outsourcing programs designed for our clients that are flexible, cost efficient and effective solutions. Our diverse team can understand your industry, who will work with you, be responsive and flexible in addressing your needs. We will give you the tools and resources to build your sales, improve customer relations and increase profitability.
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Sales Leadership
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Business Development and Sales Professionals
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Lead Generation & Nurturing
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Revenue Operations
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Customer Success (Onboarding, Project Managers, Customer Success Managers)
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Recruiting
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Compensation and Accountability Development
Sales Leadership Outsourcing
Business owners recognize that sales management is important, but many business owners simply don’t enjoy it, it is out of their comfort zone, besides they are busy enough managing their business.
Multiple Sales Levels Consulting provides top-notch Sales Leadership professionals as an outsourced option, removing the burden of sales management from the owner and putting a talented manager in a position where superior skill matters. Our sales Managers can develop a complete selling strategy, assist you in hiring the sales team, enabling and coaching the team on a daily basis.
Business Development and Sales Professionals
Revenue growth is the key to survival and in establishing your foundation, for growth few have the resources and the necessary time to effectively recruit, hire and train the Business Development and Sales Professionals to help the company grow, without putting financial hardship and undue expectations on the team. Outsourcing can provide you the ability to keep expenses down but deliver on the true sense of urgency to accelerate growth.
Lead Generation and Nurturing
Strong lead generation programs rely on quick turnarounds and speedy responses. When an inquiry goes unanswered, the chances of it becoming an opportunity become less and less likely. Certainly you can call upon your Business Development or Sales Professionals to generate sales leads, but experience shows that a combination approach can produce more results and be cost effective at the same time.
It is important with or without an outsourced lead generation service that an effective lead follow-up plan be in place and produce:
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• Improved pipeline activity
• Increase win rates
• Reduce overall cost of sales
• A more effective use of Customer Relationship Management
Revenue Operations
As management models evolve you need to look at aligning sales, marketing and customer success teams goals to accelerate revenue, profit and value growth. Outsourcing a revenue team and help provide growth leaders the insights on systems, process to accelerate growth and expand customer lifetime value.
They can assist with building revenue operations maturity models designed for CEO’s and growth leaders. Thus, providing critical insights, which can justify purchase prices that help exceed your EBITA, and indicate to your investors how efficient your company operations are.
Customer Success
We recognize the benefits of having an in-house team that has a deep understanding of your company’s offerings and have the collaboration transparency between key internal teams, but at Multiple Sales Levels Consulting we know that making a commitment to build or scale a Customer Success team can be challenging. Outsourcing your Customer Success can provide a deep understanding and methodologies in Customer Success and fill gaps creating a more cost efficient way while you are scaling for growth. Some areas that we can provide are as follows:
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Executive Customer Success maintaining strategic goals and provide best practices
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Customer Success Operations providing a single source of truth on customer data
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Customer Success Managers working as trusted advisors and capture customer feedback to drive success against your strategy
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Project Managers - Specialist driving your projects into production demonstrating customer value in a timely manner.
Recruiting
A company is only as great as the employees it recruits. Recruiting the person for your company is one of the most critical hires you make. We understand that and offer services to assist you in the recruiting and selection process, focused in helping find a sales professional that fits your environment, the requirements detailed for the position. A Fresh, Intelligent Recruitment Philosophy that aligns with your company values and mission is a formula for success.
Efficient recruitment begins with matching the right job seekers with the right employers.
Multiple Sales Levels Consulting offers the following services:
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Job Description Details
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Applicant Screening
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Vetting Services
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On-Boarding Services
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Compensation and Accountability Plans
Compensation and Accountability Plan Development
When bringing on a new salesperson or anticipating building a sales team you need to implement a compensation plan that attracts and motivates salespeople. The following unanswered questions are typical and need to be addressed when developing a sales compensation plan.
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How much should we pay our sales professionals?
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Should we offer a salary, commissions or bonuses or combinations?
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What will motivate sales professionals to sell more?
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Our goal is to design a compensation plan that falls in line with your company’s new business sales objectives and motivates sales productivity. Our approach to developing an appropriate compensation plan is to understand what are your companies short and long-term goals, profit margin targets, budgets, and balance that with what is needed to attract and keep good sales professionals.
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In addition to creating and executing a strategy to attract top-tier sales professionals, it's essential to establish quotas and other targeted goals, both tangible and intangible, that align with your business objectives and compensation plan. These benchmarks provide clarity and accountability for sales professionals, ensuring they understand what is expected of them.
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We then present compensation and accountability options for your review that include salaries, commissions, bonuses, and accountability benchmarks.