Tish Looper
Tish Looper, Co-Founder & VP of Customer Growth, Success, and Strategy is a dynamic and results-oriented leader with extensive experience in driving business growth and enhancing customer experience. With a keen understanding of business and technical needs, Tish excels in aligning operational efficiencies with company objectives to propel growth initiatives forward. She is renowned for her ability to deliver top-tier customer service across all phases of the customer journey while ensuring alignment with key performance indicators (KPIs) and consistently achieving positive results.
Tish's impressive track record includes:
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Successfully scaling teams globally to enhance customer support and drive revenue growth.
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Spearheading strategic initiatives that resulted in a significant boost in SaaS growth by 40% within just 8 months.
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Maintaining an exceptional Net Revenue Retention (NRR) rate of 125%, showcasing her ability to foster long-term customer relationships.
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Implementing robust and repeatable processes that led to a substantial threefold increase in revenue.
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Earning prestigious recognition from Gartner as Customer 1st and Voice of Customer, highlighting her commitment to customer-centric strategies.
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Pioneering the creation of a corporate mentoring program and leading impactful Customer Advocacy Programs to further engage and empower customers.
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Streamlining Change Management processes to ensure agility and responsiveness in adapting to market demands.
In addition to her accomplishments, Tish excels in fostering collaboration with cross-functional teams and external partners to develop and execute customer success initiatives that drive business expansion. Her proven track record of recruiting, nurturing, and empowering high-performing teams underscores her ability to blend strategic vision with exceptional leadership, ultimately achieving excellence in quality and delivery. Tish is poised to continue driving innovation and success within your organization.